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Property Management Trends

January 15, 2021

21 Key Property Management Trends for 2021

As spring 2021 approaches, we’re wondering which key trends will impact property management in 2021?  See all the important trends below.

Will it be financial, technological, or political forces that will shape property management this year? That’s the focus of the ManageCasa blog. Be sure to bookmark to stay updated on all the latest property management news. and tips and software improvements for property managers.

As stimulus funding is spent in the US, Canada, Australia and the UK, we will likely see inflation grow as economies recover. Some central bankers suggest they will contain inflation at 2% but that’s unlikely given the rebound of shut in consumer spending and business-building inventories.

Demand for rental housing should grow strongly as home prices are out of reach for most buyers and the build to rent market will soar as wel..

The new US government has released its stimulus bill which extends the renter eviction moratorium until next September 2021. This could cause significant small business landlord bankruptcies. Small business landlords and some multifamily owners will need to be smart to manage collections, taxes, refinancing, and cutting costs.

The Transition out of Covid 19 Era

By the end of July 2021, a noticeable reduction of the impact of the pandemic will be seen.

The pandemic really highlighted how events (pandemic, election, technology) can change the course of business and investment.  Apartment landlords were hit hard, and the recovery and return to high vacancy might take some time still.


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Waiting for the Recovery

With the end of Covid breakouts, comes the return of the UK, US, and Australian economies.  Vaccinations are already being done in the millions (takes at least a month after the 2nd vaccine shot for immunity) with more vaccines available by spring. The pace of vaccination will quicken. With that, a full return to work and travel can happen.

Modern property management software such as ManageCasa evolves to keep these challenges in check.  Schedule a Demo and see how your company will excel.

21 Property Management Trends for 2021

 1.    Efficiency: Reductions in staffing, cash flow, revenues, and rising overdue accounts receivable means having to run a property management business efficiently. Thankfully, your property software is designed to come to the rescue.

2.    Business Growth:  Whether by design or growth hacking, some landlords and property management firms will be intent on growing a little. Many expect some challenges, but as the economy picks up in 2021, fear and reserve will be replaced with hope and action.

3.    Focus on Tenants:  While efficiency, growth and profit were the goals in 2021, Covid 19 changed all that. With turnover growing like wildfire, and tenants looking hard at breaking their leases for greener pastures, property pros had to tune into their wants and needs.  And this is very helpful for the long term, as tenants have changed in 2020.

More landlords will listen to their tenants via social media and their own property management platform.  From predictive insights about who is going to leave, to reducing maintenance costs via communications, a focus on tenants will lower vacancy costs.

4.    Technology and automation Trends:  New cloud services, Internet-connected devices, and automated services have arrived and property managers and tenants really like them. In fact, the work from home trend will continue throughout 2021, and beyond.  Everyone needs the cost-efficiencies of remote work.

Key in the trending tech revolution is cloud-based, online property management software. ManageCasa as an example, provides a digital foundation for more profitable property management work. It’s an all in one platform that’s easy to learn and use. Tech isn’t complicated when developers build an amazing workflow product.

5.    Demographic Trends: Millennial tenants are becoming more of the tenant market and what they want often requires high tech solutions. Without the technology, they consider a landlord backward or irrelevant.  Landlords as well, choose property management companies based on tech expertise.

Without technology, a property management firm won’t possess the efficiency, competence and capacity to scale up to allow owners to achieve profitability.

6.   Rental Market Demand: Housing construction starts will grow again as the economy reopens, (with more detached homes for rent and apartments) and for the next 5 years.

In some cities, after 2021, apartment rental demand will increase in cities, (e.g., San Francisco, Boston, New York, Miami, etc) occupancy rates will begin to rise slowly.

7.   Rent Negotiation. The market could be divided into 2 sectors:  those who can afford rent and those who can’t. More high income renters will appear, trending, and they’ll be willing to pay much more and they’ll want better services and amenities whether in a house or low-density townhouse/condo situation. There will be more rent negotiation, especially as renters threaten to move out.

Landlords and property managers will have room to negotiate higher rents in exchange for improved amenities.  House rents are rising everywhere. You’ll want to improve your negotiation skills and understand the playing field.

8.   Returning Economy and Trade Tariffs:   This has been a tough time with massive unemployment in Australia, US, UK, Germany and Spain.  Short term rentals have been obliterated while these units are converted into long term rentals.  The tourism, restaurant, and entertainment sectors will recover and tenants will be more reliable with paying, and rents will rise.

9 .  Government Restrictions: given how high housing prices are and how high rental prices have become in cities such as San Diego, New York, San Francisco and Los Angeles, the cries for rent controls will get louder in 2021.  Restrictions such as rent payment and eviction moratoriums will continue as renters struggle with unemployment.

10.   New Construction Trends: besides big growth in new construction, and government programs (such as the new $1 billion program in Vancouver, Canada) can impact your future rents and income potential.

Large multifamily buildings will come back once Covid 19 is diminished, however developers will be offering huge concessions. Big developments near key transit locations will receive priority from government.

11.   Interest Rates and Inflation: financing, wages, utilities, and operating costs will rise in 2021 thus cutting into your net income.

12.   Software Technology: New software technology is offering improvements in simple accounting, time management, tenant screening, virtual leasing, online payment, property maintenance and repair services, and property management analytics. Some offer complete solutions while others are woefully inadequate. Some might impose on your business creating additional costs and adoption issues. Which solutions and apps should you adopt in 2021?

13.   Demographic Shifts: Baby boomers are finally retiring and the Millennial generation is out of their parents homes and into renting their own apartments (well, many did actually return to their parent’s homes and will be hoping to move back into their own rental). Some renters will continue migrating out of the cities to rent more roomier houses. Your rental products and management style will gradually be reshaped to suit them in 2021.

14.   Startup Property Management Companies: We’ve all heard about the growth in accidental landlords. Buying rental income properties is popular and many are realizing there is big money in property management. They will be cautious and knowing that property management automation and growing their portfolio are keys to operating a successful property management company.

These newcomers to property management won’t want anything to do with old PM practices involving spreadsheets, receipts, and paper check payments at month’s end. No, they’re not trained pros and they’ll want to simplify right away using property management software.

15.   Industry Consolidation: Big property management conglomerates are entering the independent property rental market. What are they looking for in properties or in property management companies they’d like to acquire? What services will they offer, e.g., maintenance).

16.   Property Management Specialization: Given growing complexity in PM licensing requirements, government legislation, lender regulations, insurance requirements, environmental constraints, and accounting and taxation property management professionals have begun to specialize. Will expertise in any area give you a business advantage? What training and licensing must you obtain?

17.   Rental Property Insurance: Changes in legal liability mean more renters should have their own renters insurance, and they will. Similarly, landlords will also need to be sure of their own landlord insurance. Is insurance coverage for them a value add for your company?

18.   Digital Amenities including Keyless Entry, 5G and Free Wifi: Here are some more benefits tenants love. It’s for large multifamily buildings or large portfolio managers to either provide free wifi or create it as an affordable option for tenants. Wifi may be the coin-operated washing machine of 2021.

19.   Smartlocker Storage: We’re in the era of Amazon shopping. Amazon’s growing share of retail shopping is shocking. Tenants will need some way of accepting packages at their apartments, many of which don’t have suitable storage. Smart lockers allow them to pick up parcels when they can. The tenant receives a digital message and unlock code on their smartphone. Yes, another app.

20.   Property Management Marketing:  Given the complexity of property management today and how new client opportunities are happening as landlords scale up portfolios, property management companies realize they have to market their services better. Otherwise, competitors will gain marketshare.

Managers will look to social media, PPC ad campaigns, and website content to build presence in the complete absence of in-person promotion.  They’ll add subscribers and build a loyal audience online. They’ll generate broader reach to build a quiet buzz about their businesses.

21.    Greater Demands from Owners:  Owners see what’s available via other property management services companies. They’re looking for better financial reporting, help with rent collection and evictions, and advice on financial management.

Some are turning to lead generation and brand building strategies.  Using social media advertising and content marketing on their website, the best companies will be making noises this year. Building a brand and communicating services will drive new business in growing markets.


Ever improving technology is the asset that gives property management firms a competitive advantage. Continuously applied, it pushes the modern property management company ahead one day at a time, until competitors simply can’t keep up.  Be sure to stay updated on property management technology and strategy via our blog.


Please share the news and trends with your real estate associates and friends.


These are just a few trends in property management software to be aware of in 2021.  More are coming and we’ll let you know right here.  See the Reviews of the Top Property Management Software.  Subscribe to our blog for continuing insight on technology and housing trends.


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