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Onboarding & Support

Unparallelled Support
Switching software does not have to disrupt your business. ManageCasa provides hands-on onboarding, structured training, and responsive support so you can move confidently and stay productive from day one.
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Guided Migration

ManageCasa handles the heavy lifting during setup. We migrate contacts, properties, communities, leases, and beginning balances so your data is accurate and ready to use.
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Live Training Sessions

Your onboarding includes multiple live training sessions tailored to your business. Training is delivered using your actual data so your team learns faster and with confidence.
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Expert Human Support

Our support team is available on weekdays from 9 am to 8 pm EST. You work with real people who understand property management, not generic ticket responders.
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Help Center & In-App Assistance

Access detailed help articles, tutorials, and training videos anytime. In-app guidance and chatbot assistance help answer questions outside live support hours.
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Ongoing Training
Need deeper or role-specific training later on. Customized training sessions are available as your portfolio grows or your workflows evolve.
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Security

Security & Data Protection

ManageCasa is built with security at its core, protecting sensitive financial and personal data through industry-standard infrastructure, encryption, and access controls.
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Encrypted Data

All data is encrypted in transit and at rest using industry-standard encryption protocols to protect sensitive information.
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Role-Based Permissions

Control who can view or edit data across the platform. Assign permissions by role for board members, managers, staff, owners, and vendors.
Table showing users John Smith, Jane Roberto, and Emily Carter with roles Admin, Association Manager, and Board Member, all marked active.

Secure Payment Processing

Payments are processed through Stripe using PCI Level 1 compliant systems. Sensitive payment information is never stored directly in ManageCasa.
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Two-Factor Authentication
Optional two-factor authentication adds an extra layer of protection for user accounts and sensitive actions.
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Platform & Integrations

Payments & Banking Connectivity
ManageCasa uses Stripe for payment processing and Plaid for secure bank connections, allowing fast account verification and direct routing of funds to your bank accounts.
Advanced Banking Integrations with logos of Chase, Citibank, Wells Fargo, USAA, Bank of America, and Stripe, highlighting integrated lockbox check images and over 80 banks available.

Financial & Accounting Services

ManageCasa works with specialized partners to support accounting, payroll, 1099 preparation, and financial advisory services for associations and property managers.
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Listings & Screening Integrations

Connect with leading rental listing and screening platforms to support tenant discovery, marketing, and background checks.
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Operational Extensions
Extend ManageCasa with integrated services for property inspections, physical mail delivery, and insurance inquiries through specialized partners.
Diagram showing ManageCasa software at the center connected to four operational extensions: Property Inspections, Mail Handling, Mail Delivery, and Insurance Inquiries, each with a relevant icon.
Onboarding & SupportSecurityPlatform & Integrations

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Everything you need to know about ManageCasa and how it can transform your property management.