Company Name:
MoanaVentures Inc
Where:
San Francisco, CA,United States
Year Established:
2017
Units Managed:
1000+ property units
User Type:
Property Manager
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GreenBrook HOA
The service has been terrific! Anytime I’ve had questions or I can’t figure out how to do something, their team has responded almost immediately.
Challenge Overview
- Served as HOA Board Treasurer for 3+ years, grew accustomed to using three different spreadsheets to track expenses, income, P&L, pool key numbers, and community member addresses
- All resident communication was previously done via Facebook. This was complicated by a shared facebook page with another HOA, leading to inefficiencies in communication
- Sent paper invoices in the mail each year, which took a tremendous amount of time
- Seeking an easy-to-use platform for the board to broadcast community-wide announcements, send yearly dues invoices, and allow residents to pay their bills online
Solution
Managecasa offered the full suite of features Jocelyn and her team were looking for, without being too complex to navigate. She received software demos from a variety of vendors, but concluded that ManageCasa’s offering was the most useful for the HOA market, whereas others seemed to be clearly and only designed for general property managers.
TownHomes Nob Hill
After struggling with the convoluted nature of some of the free platforms on the market, TownHomes Nob Hill decided to give ManageCasa a try.
Challenge Overview
- They have been managing his 12 townhome development using free services from sites like Apartments.com, but sought a software solution that was a little more robust and professional.
- Sought a simple and cost-effective solution for managing accounting and reporting, and to allow tenants to make maintenance requests.
- Needed the ability to allow multiple tenants in a unit to make payments simultaneously.
Solution
After struggling with the convoluted nature of some of the free platforms on the market, TownHomes Nob Hill decided to give ManageCasa a try.
In the early-going, the TownHomes Nob Hill team received training, including live, in-person training sessions with representatives from ManageCasa’s Customer Success team. Everything was scheduled by the ManageCasa onboarding team, to ensure that the property manager team could be there in person to get their questions answered and ensure they had a deep understanding of all the features of the software.
Key Outcome
Thus far, they have enjoyed the flexibility and personalization that comes from working with ManageCasa. His team has also found the product to be a lot simpler than some of the competitors, where you could easily spend hours and hours just generating reports. ManageCasa’s automation has made things simple and straightforward.
The TownHomes Nob Hill team doesn’t have any on-site management dedicating a full workday to the software, and they have found the mobile-first nature of the product to be especially beneficial. It allows him to quickly make changes and add information on the go, get a birds eye view of the revenue coming in, and look at reports without being tied to a desk all day.
Woodland at Gilberts
“Finding a tool like ManageCasa was a game changer for us. Property Managers like us take chances to help our business grow each day and we achieve a sense of peace when we finally take those steps forward towards becoming a more legitimate business. ManageCasa was definitely one of those steps for us.”