Customer Success Story of Highland Manor HOA

After struggling with the convoluted nature of some of the free platforms on the market, TownHomes Nob Hill decided to give ManageCasa a try. 

Challenge Overview

• They have been managing his 12 townhome development using free services from sites like Apartments.com, but sought a software solution that was a little more robust and professional.
• Sought a simple and cost-effective solution for managing accounting and reporting, and to allow tenants to make maintenance requests.
• Needed the ability to allow multiple tenants in a unit to make payments simultaneously.

Solution

After struggling with the convoluted nature of some of the free platforms on the market, TownHomes Nob Hill decided to give ManageCasa a try. 

In the early-going, the TownHomes Nob Hill team received training, including live, in-person training sessions with representatives from ManageCasa’s Customer Success team. Everything was scheduled by the ManageCasa onboarding team, to ensure that the property manager team could be there in person to get their questions answered and ensure they had a deep understanding of all the features of the software.

Key Outcome

Thus far, they have enjoyed the flexibility and personalization that comes from working with ManageCasa. His team has also found the product to be a lot simpler than some of the competitors, where you could easily spend hours and hours just generating reports. ManageCasa’s automation has made things simple and straightforward. 

The TownHomes Nob Hill team doesn’t have any on-site management dedicating a full workday to the software, and they have found the mobile-first nature of the product to be especially beneficial. It allows him to quickly make changes and add information on the go, get a birds eye view of the revenue coming in, and look at reports without being tied to a desk all day.

The interactivity and automation of ManageCasa is a game changer. We essentially have been able to build our entire Property Management business around technology and keep our resource investment to a minimum!

Challenge Overview

• Moana Ventures was aiming to build a tech-savvy property management company and was seeking a software solution that would allow them to be agile and scale without having to increase their headcount
• Needed an all-in-one solution to allow them to manage their operations efficiently
• Sought an interactive solution to keep the company engaged with its tenants and rental owner

Solution

MoanaVentures decided to implement the ManageCasa Base plan to scale their property management operations. In addition, they began using the ePayment add-on and the Customer Marketing Website add-on.

Key Outcome

With ManageCasa, MoanaVentures was able to increase its management capabilities without having to add employee headcount.

The Moana team implemented automated reporting, began offering tenant and owner portals for quick communication, and brought all of their maintenance operations onto the ManageCasa platform. This allowed them to stay lean while providing a top-tier experience to all involved.

With ManageCasa, MoanaVentures has been able to oversee all operations through one system, eliminating the need to use a set of disparate platforms. The ability to manage all of their properties and communications has saved them a tremendous amount of time, allowing Moana to focus on scaling their business and providing a top-tier experience to both their tenants and owners. By turning on payments in the ManageCasa system, Moana was able to streamline all of their accounting and reporting workflows in one system.

ManageCasa is a true enabler!

With ManageCasa, MoanaVentures is building a Property Management business that is able to grow rapidly while keeping clients and tenants more than happy!

When the founders of MoanaVentures decided to create the company, they knew they would require a comprehensive software platform that would enable them to provide a superior experience for their tenants and property owners, while giving them the tools to stay agile.

Tools to help MoanaVentures Grow

When they incorporated as a company, MoanaVentures needed a property management software that was simple to implement, supported their goals of high efficiency , and would scale alongside their growth. As technologically savvy entrepreneurs, they naturally initiated a rigorous process to pinpoint the best solution for their specific business needs.

“We found ManageCasa to be the system that provided the most robust functionality with the quickest learning curve. This gave us more time to focus on what really mattered – finding the best tenants and growing our business.”