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ManageCasa will be at the CAI Bay Area-Central California chapter's San Francisco Education Program on Friday, November 13, 2026, at the Marines' Memorial Club & Hotel. The program runs 11 am to 1:30 pm PT and features security best practices from the San Francisco Police Department and community managers. Meet Kruze Dunn and Michael Kelley there.
Package theft, tailgating through the front door, cloned fobs, people sleeping in the garage: anyone who manages a building in San Francisco has dealt with some version of these. That is why this month's CAI Bay Area-Central California San Francisco Education Program is worth the trip. It brings the San Francisco Police Department and two experienced community managers into one room to talk about what actually keeps buildings and residents safer.
ManageCasa will be there, and Kruze Dunn and Michael Kelley would love to meet you.
15 Minutes. Smarter HOA Management. $50 for You.
Find Kruze and Michael during networking and book a 15-minute demo. They will show you how ManageCasa, powered by Minii AI, helps HOAs and management companies run accounting, owner communication, maintenance and violations from one place. Every qualified demo receives $50.
Event Details
Agenda
Who Is Presenting
• Susanne Darner, CMCA, CCAM-HR, Action Property Management
• Elspeth Fitz-Simon, FirstService Residential
• Sergeant Aaron A. Foltz, San Francisco Police Department
What the Program Will Cover
According to the chapter, attendees will:
• Hear SFPD's current safety and security trends in the city, and what it recommends for residential and mixed-use communities
• Learn practical ways to prevent break-ins and package theft, from lighting and landscaping to how residents report problems
• Understand how to respond to transient and trespassing issues, including when to call 911, the non-emergency line or 311, and which city mental health resources are available
• See the hidden weaknesses in common access systems, including how easily fobs can be duplicated, and what modern smart access options offer
• Take away best practices for video surveillance and for building a community where neighbors look out for each other
Security work runs on good records: incident reports, gate and camera repairs, lighting fixes and the notices that go out afterward. Our guides to HOA work order software and the HOA maintenance checklist cover how to keep that work tracked, and our guide to the HOA portal covers how to get alerts and updates to residents quickly.
Why Talk to ManageCasa
ManageCasa is built for HOAs, community associations and the management companies that run them. In 15 minutes, Kruze and Michael can walk you through the parts of the platform that matter most when something goes wrong in a building:
• Fast, recorded communication: messages by email, in the app or both, including mass emails and emergency notices, with full history. See ManageCasa's communication tools.
• One tracked workflow for requests: maintenance, architectural and compliance items with photos, documents and permission-based access, and vendors who can update their own tickets. See ManageCasa's management tools.
• Owner and board portals plus iOS and Android apps: residents report problems and get updates without calling the office.
• [Minii AI](https://managecasa.com/minii-ai) on every plan: answers resident questions from your governing documents and helps with maintenance, violations and architectural review.
While you are there, look for Western Alliance Bank among the program's table sponsors. It is one of ManageCasa's banking partners.
Can't Make It to San Francisco?
You can still get the same walkthrough. Book a free live demo with the ManageCasa team, see ManageCasa for HOAs and community associations, or compare plans on the pricing page. If you are still comparing platforms, start with our guide on how to choose HOA software. For California rule changes boards are preparing for, see California HOA law changes for 2026.
See you on November 13
Find Kruze Dunn and Michael Kelley at the Marines' Memorial Club & Hotel from 11 am PT, or book your demo with the team at ManageCasa anytime.
Frequently Asked Questions
When and where is the CAI San Francisco Education Program?
The CAI Bay Area-Central California San Francisco Education Program takes place Friday, November 13, 2026, from 11 am to 1:30 pm PT at the Marines' Memorial Club & Hotel, 609 Sutter Street, San Francisco. Registration and networking with sponsors start at 11 am, followed by lunch, the presentation and a prize drawing.
Who is presenting at the November 13 program?
The program is presented by Susanne Darner, CMCA, CCAM-HR, of Action Property Management, Elspeth Fitz-Simon of FirstService Residential, and Sergeant Aaron A. Foltz of the San Francisco Police Department. They will cover safety trends in the city, break-in and package theft prevention, trespassing response, access systems and video surveillance, followed by audience Q&A.
What will the security program cover?
According to the chapter, the program covers SFPD's current safety trends and its recommendations for residential and mixed-use communities. It also covers break-in and package theft prevention, when to call 911, the non-emergency line or 311, weaknesses in access systems such as duplicated fobs, smart access options, and video surveillance best practices.
How do I meet ManageCasa at the event?
Look for Kruze Dunn and Michael Kelley from ManageCasa during registration and networking, which runs from 11 am PT before lunch. They can give you a quick 15-minute look at how ManageCasa helps HOAs and management companies handle accounting, owner communication, maintenance and violations in one place, and answer questions about your setup.
Can I see ManageCasa if I cannot attend?
Yes. If you cannot make it to the Marines' Memorial Club on November 13, you can book a free live demo with the ManageCasa team online at a time that suits you and get the same walkthrough of the platform and Minii AI for your own association or management company.
