Articles

From Checks & Coupons to Payment Portals: The Digital Transformation of Payments

February 20th, 2024

For decades, homeowner association (HOA) dues and rent were collected the same old way: coupon books and paper checks mailed to an office, or in-person drop-offs. Those voucher books — little stapled booklets with a payment coupon for each month — were reliable, low-tech, and familiar. But they’re also slowly, steadily becoming a legacy process. Today, the payments landscape for community associations and rental managers is changing fast: the industry is moving toward online portals, ACH/autopay, card and instant push-to-debit rails that are faster, more secure, and more convenient for both residents and managers.