Property Management Operations 101 is a Handbook written by industry pros to be a best-practice guide for the modern rental property manager.
If you are looking for a hands-on guide to explain fundamental processes in property management, this handbook will provide you with the tools and information necessary to become a better operational Property Manager.
Please provide your name and the company you represent. You will receive the handbook shortly via email.
Table of Contents
Introduction
Part One: Understanding basic property management
1.1 Property Manager Skills
1.2 How to build a Successful Team
1.3 Office and Staff Management
Part Five: Building Safety and Security
5.1 General Inspections and Observations
5.2 Fire Prevention and Safety
5.3 Emergency Response and Procedures
5.4 Incident Report
5.5 Employee Safety
Part Two: Leasing Process
2.1 Application/Tenant Screening Criteria
2.2 Marketing
2.3 Applicant Screening and Verification
2.4 Move-in Process
Part Six: Financial Management
6.1 Goals and Expectations: Revenue
6.2 Goals and Expectations: Expenses
6.3 Operating Budget
6.4 Capital Budget
6.5 Reports
Part Three: Operational Responsibility
3.1 Rent Collection
.2 Security Deposit
3.3 Other Charges
3.4 Changing the Terms of Tenancy
3.5 Notice Procedures
3.6 Lease Enforcement and Eviction
3.7 Move-out Process
Part Seven: Tenant Relations
7.1 Communication / Customer Service
7.2 Resident Handbook
Part Four: Maintenance and Inspection
4.1 Maintenance Goals and Objectives
4.2 Types of Maintenance
4.3 Type of Maintenance Work Orders
4.4 Types of Inspections 4.5 Purchase Orders
4.6 Supplies Inventory
4.7 Vendor Relations
Conclusion
Learn Tips of the Trade from Seasoned Industry Pros
Property Management
You may be wondering how to kickstart and build your career in property management.. In this handbook, we share our learnings from years of industry experience so that you can utilize them to build a successful property management team and business. We also describe in detail the professional characteristics that ensure a property manager will be successful.
Building Safety and Security
Safety first. It’s always critical to establish safety standards and protocol for both the building and your employees. Follow our suggestions to implement safety policies and procedures for your building and workplace.
Tenant Relations
Customer service matters no less in property management than in any other industry. Have you thought about how to build and retain relationships with your tenants and vendors? We will provide the training you need to create a resident handbook that communicates effectively with all of the different stakeholders you interact with.
Leasing Process
Leasing is more than just moving people into a new home. As a professional property manager, you must understand a thorough process that encompasses applications, verifications, financial negotiations, as well as facilitation of the physical move-in. Marketing also plays an essential role in successful leasing. We will teach you all of this, as well as how to prevent fair housing pitfalls.
Maintenance and Inspection
You can be a successful property manager without having in-depth knowledge or prior experience in maintenance. But it is critical to build up an organized system to help you track work orders, purchase orders, inventories, and set preventative maintenance goals and objectives for your property. We show you how to best organize your maintenance workflow up front to avoid unnecessary hassles down the road.
Operational Responsibility
Whether you manage a single home or a portfolio of properties, you can always assume a heavy load of operational duties on a daily basis. In this handbook, you will learn how to manage your daily operations ranging from rent collection, administration, lease enforcement, to conflict resolutions with tenants.
Financial Management
Setting a realistic budget for your property enterprise is a must -- yet few have the foresight, know-how, experience to set useful financial expectations. . Do you really know how revenue and expenses affect your bottom line? We will review property management financials line by line with you so that you can set realistic short and long-term financial goals.