How to Hire a Property Maintenance Company
Good maintenance performance is important to homeowners, HOAs and tenants. Many renters will at some point leave due to bad or negligent property maintenance. That hurts cash flow, raises turnover and advertising costs, reduces ROI, and could generate legal costs or fines.
Choosing a property maintenance company is much the same process as screening and vetting a new employee, only a little more complicated. They do more than cut lawns, so a wider perspective is called for.
As well, some companies may not be reliable, skilled enough, progressive and adaptable, hardworking, or able to scale up to manage big portfolios. If they can’t work for the budget you have, you’ll soon be looking again, this time with a backlog of tickets.
Property Maintenance Tasks
A property maintenance services provider often has a laundry list of duties and that work can pile up quick.
They may perform routine work such as entryway and hallway cleaning, snow removal, landscaping, tree and hedge trimming, and occasional handyman repairs such as fixing doors and windows, fixing locks, repairing HVAC systems or water heaters, maintaining swimming pools, and doing roof repairs.
There’s no time to micromanage a property services provider with all of this. The goal is to find, screen and hire one that gives you the confidence they will get things done well. And if they can’t provide certain services, you can hire additional contractors (e.g., HVAC, plumbing, landscaping, etc.)
You’ll be creating either a full-time service contract or part-time or occasional service agreement. And duties for all must be portioned out via your property management software system for maximum efficiency.
Hiring a Property Maintenance Company Near You
We wanted to provide some ideas and tips on optimizing this search for the right company for you locally. Some local property management companies might offer these services too.
The biggest benefit of this might be in not choosing the wrong provider, which could generate big legal, financial and business losses.
The same dangers are faced by landlords or HOA boards.
To prepare for researching and hiring a property maintenance provider, you really should take a pause and review what services and expertise are essential. With that knowledge, you have a benchmark of priorities to assess potential maintenance service providers.
What Are Your Top Business Priorities?
1. maintain or improve property asset values
2. keep landlords/HOA boards satisfied with good performance
3. keep tenants/homeowners content and happy with reliable service
4. be efficient to lower maintenance costs and reduce workload
5. avoid accidents, mistakes, and poor service
What are the Key Must-Haves in a Maintenance Service?
- competence, stable staffing, and maintenance experience
- ability to manage stress and prioritize work
- ability to manage a budget and observe cost limits
- management experience
- equipment and digital tools
- availability and not too many other customers to service
- skilled management that brings efficiency and responsiveness
- reliable, professional staff who manage situations and people professionally
- have appropriate licenses and certifications to prove competence
- work references for you to interview
- willingness to use your property management software (contractor portal) to respond to maintenance tickets assigned to them
- review online complaints regarding their business (BBB, Yelp)
- can they scale up to service more units?
Achieve Clarity Through This Process
Big Picture: When you’re clear about what services you need and the equipment and skills they need, you’re likely to make a good decision.
Never assume they will fit an ideal model of professional providers and be a perfect fit. It’s good to know their key strengths and weaknesses as well as their own business model, so you plan to manage them and get the best performance. The fewer illusions you have, the better.
When reviewing their website and marketing materials, get a feel for their stated value proposition and key services, along with the properties they’ve worked on to get a sense of whether your property(s) is a good fit for them.
Contractors just like employees need guidance, so you’ll want to make sure they listen and will follow procedure to avoid lawsuits and accidents.
Other than the ability to do the maintenance work professionally, it’s important to consider attitude toward reliability, thoroughness, commitment to service, and work ethic. Will they do the little extras that happen once in a while or will they ignore them?
Providers You’ll Be Confident In
The property maintenance provider you choose is getting your seal of approval so you’ll want to ensure they’ll perform well. It will come back to your judgment and brand image. That will affect future business.
Making your choice of property maintenance service companies shouldn’t come down to certifications or the lowest price. Having a set of requirements or service benchmarks can go a long way to helping you hire the right maintenance provider.
Learn more about ManageCasa’s Features
ManageCasa can be instrumental in managing service providers and aiding in the most efficient work possible. From maintenance tickets, to normal expenses, to collecting rent, ManageCasa makes all aspects of property management or HOA management a breeze.
Check out our amazing, simplified solution designed for user-friendly operation. Our tools and apps will make your work so much easier.
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Further reading: Property Management Software | Property Management Company | Do I Need a Property Management Company? | How to Hire a Property Management Company | Property Management Service | Property Management Companies | Property Management Chicago | Property Management Los Angeles | Property Management Hawaii | Property Management Denver | Miami Property Management | Boston Property Management | Phoenix Property Management | Property Management Software Comparison | Property Maintenance | Property Management Apps