High Quality Software
There’s a lot written about software quality including international standards set for products (ISO). Yet, most consumers don’t have a framework to judge product quality to their particular liking.
And sometimes standards don’t factor in dominant technology or business trends currently coming in. So their ratings might not reflect what individual users need to achieve this year or 5 years ahead. Let’s take a deeper look at software quality to flush out the intangibles which serve to make some products exceptional.
Landlords and property managers who are considering switching to a new property management software solution have many questions about the quality of solutions available and whether they will endure. They’re wary of web reviews because we know they’re often paid and not legitimate.
In this post, we hope to help you make your software platform decision based on what you need and what you’ll need in future — in your quest to use the best property management platform.
A Brand Reputation for Product Excellence
Germany is well known for its precision manufacturing and adherence to quality guidelines. It helped the country gain a dominant reputation worldwide for engineering and manufacturing perfection.
Today, Germany still carries its powerful brand for precision engineering, quality control, and the pursuit of excellence. Automobile brands taken over by German automobile companies in the past decade have seen the quality of their vehicles and auto parts improved greatly — thus reviving brands that were dying.
And in this last decade, with global economic expansion, more consumers were able to afford the higher cost of German made products. Germany has done very well in the past 10 years and they never seem to lose their brand power for precision engineering.
A reputation for quality is a valuable thing yet quality begins with design and ends with satisfaction.
product quality refers to it’s ability to deliver needed benefits and its adherence to performance expectations of users
Who Gets to Define Quality for B2C and B2B Customers?
Consumers and B2B buyers all want high quality products, yet often they don’t even know what features encompass quality workmanship. Many consumers and business owners are entirely dependent on the major brands in the industry to set visible standards of product quality.
This allowed the major brands to control markets and create monopolies. It’s fortunate for these companies to basically own the markets and establish quality ratings that make competitors products untrusted or irrelevant.
This is why establishing real, genuine quality is essential. And in countries such as Germany, you must establish quality with buyers before they will even listen to your sales pitch and prices. Using frequent, flashy advertising won’t have the same impact, unless quality is a key message delivered within the ad.
How Do You Objectively Measure Quality in Software?
In Germany (and Switzerland), standards for Hausverwaltungssoftware are high. Yet software operates beyond the eyes and awareness of German rental property owners. How could they possibly know of the technical and design quality in their property management platform and its effect on operations?
If major software brands have already brainwashed property managers about quality criteria, how can modern next generation property management software producers raise awareness and get property managers to trial a better solution?
The solution is obvious — through persistent communication of new benefits, including future profitability and portfolio growth. Much of those legacy solutions focus on the here and now, with limited functionality, for property managers clinging to the status quo.
But the status quo doesn’t last long. We’ve seen the changes the pandemic has brought to rental property management. Almost everything has gone remote, with remote management, communications, rent payments and tenant services and it’s not returning to the 2019 status quo. We’ve moved on.
Major Criteria for Quality Software in General
Modern – A user interface (UX) that is intuitive, simplified, and easy to learn, yet assists users in getting work done via any digital device.
Reliable – hosted on the cloud, constantly upgraded and monitored by company developers and quality control experts. Is free of bugs, has low latency and downtime, and doesn’t have annoying product limitations and interoperability issues with other software (Windows, Mac, apps).
Offers Extensive Services – cloud powered components enables services for security, mobile access, communications, syndicated vacancy listing marketing, online payments, real time reporting, commercial property, infinite scalability etc.
Meets or Exceeds Industry Standards – meets the new operational standards expected by governments and other partner software providers, and is ready to meet future standards and business needs.
Designed for your Industry – Offers key operational service support including lease management, maintenance scheduling, remote inspections, vendor management, tenant screening, and dedicated accounting software ( not off the shelf, SMB accounting software).
Quality Criteria in Modern Property Management Software
You’ll find any number of sites that rate software based on their criteria, yet these ratings may be skewed in favor of old, outdated operational and benefits standards.
For instance, a next generation property management software will allow managers to manage commercial property, retail property, and rental assets in unusual sectors such as marina boat slips. And it can allow property managers and landlords to extend services via digital amenities such as 5G networks. Modern tenants demand modern digital services. New services must be considered in any property management software rating system.
And another note regarding usage, reviews and trust factors. Just because the market leaders have a lot of customers doesn’t connote trust and loyalty. Their customers often resist change by sticking to the status quo. Status quo is the inverse of adopting new exciting, profit-generating capabilities, services which managers desperately need in this decade. At some point, the herd makes the decision to upgrade to a new solution.
With all this in mind, these criteria may be the ones that are increasingly important in your new property management platform:
Simple User Dashboard (UX) – a well designed interface lets users choose modules and complete tasks easily. Visual layout is easy to understand and lets you know you’ve accomplished your task. Property management staff dislike complex dashboards with little guidance from the software. New users can learn faster and get more done.
Online Payment Services – for tenants, property managers and property owners – accepting rent, paying bills, accepting renovation and operating funds, and disbursing owner profits quickly and efficiently eases hard workloads. Sofware integrated with the world’s most repected payment processing solution is a key signal of property management software quality.
Cloud-based Infrastructure – more solutions today are cloud-based, yet could be utilizing a private or hybrid cloud solution that doesn’t possess sufficient optimization. ManageCasa uses the leading cloud solution for business– Amazon and it has the financial power to use AI and its network to provide exceptional hosting and server optimization.
Accounting Sophistication – most property management solutions have meager accounting capabilities. Given the importance of accounting and finance today in property management, ManageCasa’s sophisticated and full general ledger accounting module helps you confidently control your income and expenses with astonishing detail.
You can integrate your property management company financials on one platform. It’s based on the latest accounting standards (cash flow or accrual) and is constantly upgraded to help you automate your transactions and access insight reports. These are keys to successful management and relations with owners who do not appreciate ambiguity or errors.
Integrated Communications — With face to face interaction diminishing, communications between staff, tenants and contractors becomes fraught with misunderstandings, especially for large rental portfolios. Integrating responsive digital communications channels to keep everyone on the same page is vital. Poor communications is increasingly cited as an operations problem for managers. With mobile apps, tenant portals, and instant access to accounts, staff can resolve issues with more confidence and tenants feel more satisfied with service. Everyone’s on the same page.
Maintenance Scheduling – conducting inspections, collecting condition data and photos, and arranging repair dates and times, and keeping everyone involved in sync is vitally important since delays and missed appointments can be expensive.
Mobile Accessible – a platform which allows data and services can be fully and securely accessed via an internet connection on a laptop, tablet or smartphone. This means managers are never out of touch and always in control. Site visits are more productive from inspections to collecting late rent, mobile managers want to keep on top in real time.
Affordability – while companies have budgets, almost all solutions are cost effective. Property management software is a bargain financially, so the real question is not about saving some money, but on the profit building services it enables.
Now you have a new selection of criteria to evaluate your next digital property management solution.
Take a tour of ManageCasa property management software. Learn the features that deliver real value for property managers who intend to stay in business, and scale up their operations.
Your future rental owner clients will respect that you have a next generation solution and it will become a key part of your own business value proposition going forward. We’re happy to be part of your business success.
Speak to our products experts and get your product quality questions answered.
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