Better Tenant Retention and Lower Churn As house and apartment prices remain lofty, while the US economy cools, rent moratoriums end, property landlords and apartment managers will suffer through higher vacancy rates. If you're used to 98% to 99% occupancy rates, you're likely in for a surprise in the next few years. Fundamentally, vacancies are…

Reduce Churn and Turnover Costs Have you calculated how much revenue you've lost due to tenant churn over the years?  Some landlords and property manages do have systems to report these losses, but how many are resolving losses from churn? In some states and cities, the issue of tenant turnover is a current matter.  With…

Tenants Looking for Better Landlords! Are more of your tenants venting on you and deciding to terminate their leases? Are they complaining more about a number of issues and blaming you directly? The most recent National Multifamily Housing Council tenant survey revealed further changes in tenant's rental needs, attitudes and preferences. An earlier survey this…

Property Management Metrics (KPIs) The best property managers or landlords pay sharp attention to the profitability and health of their companies. And they know certain metrics generate more revenue, improve cash flow, and make owners happy. Keeping an eye on the financial and business health of your company is easy through the reporting tools in your rental property…

Move-in Process is a Relationship Building Starting Point In a previous article, we talked about the importance of implementing consistent screening policy during the leasing process. After you secure a qualified tenant, it's the landlord’s responsibility (or property manager) to schedule an appointment for lease signing, tenant orientation, building tour and unit inspection. It's essential…