Tenant Experience Strategy

January 12, 2022

Tenant Experience Strategy for Landlords It's a basic business fact in the landlord industry that turnover hurts profitability. When tenants don't renew their leases, it launches a negative process that increases workload, cleaning and repair costs, and vacancy listing advertising expenses. Is there a problem with the tenant experience today that causes turnover?  Are you…

  • How to Get Tenants to Renew Leases

    December 07, 2018

    Create Your Lease Renewal Strategy While your focus is on giving tenants what they want, being professional, and responding quickly to maintenance tickets, you might still see a parade of tenants leaving.  A lease renewal strategy can help you keep tenancy rates up, and avoid churn and rental turnover losses. Hopefully you already have some…

  • Personalizing Modern Property Management

    December 05, 2018

    Humanizing Property Management In recent posts we answered the questions, what do tenants want and also about what makes tenants happy. These are 2 extremely important questions. What questions have you asked as part of your business health checkup? There's one more key question: how do you personalize your relationship with tenants in the era…

  • The True Costs of Tenant Turnover

    April 13, 2018

    The High Cost of Tenant Turnover In listening to landlords and property managers who don't manage elite rental properties, you discover what makes tenant turnover a big issue. The costs, extra work, extra phone calls, property visits, rental advertising, and financial transactions in downscale rental properties really mount up. If you're renting in Miami, San…

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