The EPIC Guide to Attracting the Right Tenants for Landlords and Property Managers
Are you happy with the tenants you’ve attracted through your previous rental listing ads? If not, then writing convincing engaging rental ads on the right websites might be money in the bank for you.
Your tenants are your property management business’ lifeblood. Good tenants make your business more profitable while bad tenants can make your life tough.
Your apartment rental listing is the first step in attacting the high quality tenants you need. If you create an appealing introduction to their new home and lifestyle, they’ll be motivated to pay the rent you demand and continue as a tenant.
Write ads that attract and help convince the best candidates to view your available suite
Whether you’re putting your ad on a classified site, Facebook Ads, or Google Adwords, it’s important to match the value of your vacant suite to what renters dream of living in.
While you may have been advised to include everything in your rental ads, the right approach is to include only the vital benefit renters look for. Don’t obsess over features and being sensational, and you should avoid mentioning anything that might turn away good quality renter applicants.
Stand Out and Make Your Unit Sound Irresistible
Here’s an example of a common ad that doesn’t get results. It doesn’t provide benefits, includes common, redundant info, and right away places a burden on the renter:
Charming, refurbished 2 bedroom flat on subway line. $3500 month plus security deposit. Renter supplies background screening check. References required.
If you were to imitate the majority of ads you see in the apartment rental classifieds, you’d not only not stand out, you’d be targeting a less desirable, mediocre tenant candidate. How about a plan to attract lots of inquiries from high quality tenants?
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Have a read of this 1 sentence advertisement placed recently on apartments.com. What kind of renter does this attract?
***LIVE WITH THE CELEBS***BARGAIN**SOHO-CENTRAL***JUNIOR 1 BED 1 BA***STEPS TO EXP TRAINS**NO FEE*** *****SOHO BARGAIN OF THE YEAR****NO BROKERS FEE**** *****AVAILABLE NOW****MUST SEE***** This cosy JUNIOR 1 BEDROOM 1 bathroom features hard-wood floors, over-sized windows with reflecting rays of natural sunlight, reg-sized open kitchen is with complete granite counter-tops, top of the line stainless steel appliances and plenty of cabinet space, bathroom is decor-ed with ceramic subway tiled walls with a mirror medicine cabinet and a sparkly finishing touch, bedroom can fit a single-to-just about a queen sized beds and has plenty of closet space, separate living-room can fit a sectional couch,coffee table, breakfast table and lots more living-space. ***NO BROKERS FEE*** ****WILL RENT FAST***
Attracting more tenants is a part of your marketing function and can help you create higher rent revenue. And good tenants are key to good cash flow and perhaps lower property management costs. But attracting them in the wrong way and in the wrong website ensures you’ll get the applicant you don’t want.
Why are your Writing Your Ad?
A rental listing ad is a sophisticated piece of copywriting that helps you screen in the good tenants and convince them to call and schedule to check out your available suite. How you express yourself, the words you choose, and present your selling proposition makes them believe your vacant suite is their dream apartment/condo. It fits them like a glove.
What Are You Selling?
Tenants want a great place to live in the ideal location to give them a lifestyle they dream of. You’re selling the solution to that dream. Your copy needs to offer the benefits they’re seeking, not necessarily the bland physical features of an apartment in a building.
We have to woo them with some scintillating copy and irresistible lifestyle benefits!
You’re not being deceptive, but rather describing the property in a pleasant way to screen in as many potential high quality renters as possible. If you word it wrong, prospects will be turned off and not investigate.
Too many rental ads are deceptive and they draw window shopping inquirers who waste of your busy landlord time. Other ads are boring and get no response because they fail to stand out.
Writing to Your Audience
Visualize the type of person who would like to rent your unit. Speak directly to that renter profile. If it’s a single female, well educated professional, you can expect she’ll be more discerning of the quality of the apartment in the city, the people in the building, and the neighborhood.
If the target is a middle aged couple wanting a townhouse in the suburbs, you may indicate the square footage, rooms, open concept style, number of bathrooms and bedrooms, and a small backyard for their bbq might be compelling for them.
But what is the essence of why they want to live there? It’s likely the roominess, safety, quiet, freedom to drive where they want, when they want, get kids to their sports or other activities, and commute to work quickly.
How you structure and write your listing predicts who will respond to it. You can write to an upscale audience by using elegant language that speaks of exquisite lifestyle benefits or to a downscale audience by using common language describing more practical benefits such as affordability.
Your ad doesn’t have to be pretty and poetic, it just needs to get the right benefits across. The prospective tenant is intelligent and able to tally the key benefits they want. If the ad shows you understand the lifestyle, comfort and freedom they want, in a sensible order, it’s a logical next step to call you and be serious about it.
Where to Advertise? Craigslist? Apartments.com, local newspaper sites, Rent.com, and other classifieds? Where you advertise determines who applies. Some of them don’t allow descriptions which means you get hundreds of window shoppers and useless inquiries. These big sites attract volume not quality.
What’s your Value Proposition to Renters?
Diane Batayeh, CEO of Village Green, which operates in more than 30 U.S. cities, in a statement. “To maximize resident satisfaction, we need to ensure that renters [believe they’re] getting a special experience and living in an environment filled with sought-after amenities and the feel of home.” — excerpt from Multifamily Executive
What is it that this apartment or condo gives offers? It’s a good idea to list all the benefits so you can pick the most appealing. Here’s some ideas:
- new stainless steel appliances
- energy-star rated appliances
- oversized suite
- nearby, steps from, convenient
- open concept floor plan
- convenient location to work or important activities
- new, renovated, modern design, contemporary kitchen, granite countertops
- very clean and bright
- parking, commuter friendly, highway access nearby
- dishwasher and ensuite laundry
- close space and storage
- lots of light, nice view, panoramic, picturesque, near parks, green space
- air conditioning
- friendly, nice neighborhood
- affordable rent
- a community with a “home like feel”
If your building, neighborhood, and vacant apartment aren’t all that, you can still present it as a desirable, affordable place to live.
Keep it simple focused on the key benefits your renter profile is hunting for:
_______ adjective________type of place______ at ________ great location
expansive 2 bedrooms with big storage for the athletic type close to biking/jogging trails.
Prioritize their wants and needs — use the top 3 in the headline:
get to classes quick in this 1 bedroom condo, new energy star appliances, spotless bathroom and kitchen, near 4 colleges downtown. $1800/ month. Call Jackie before 5:00 at 555 405 0303.
Affordable studio apartment available now. In demand, modern building with convenient amenities, at unbeatable location, full fitness center, near to transit. $1800 per month.
A few words to avoid? Common, overused, out of style words can make readers gloss over your ad. Words such as spacious, cozy, charming, quaint, nice, unique, newly painted, must see, are fluffy and express weak value. And words like spotless can happen if you actually get your unit cleaned professionally and check it yourself. Cleanliness is a benefit everyone wants.
Some feel abbreviations are not advisable, however they do respect the readers time and shift focus to your descriptive, convincing words.
Have a good look at your newpaper classifieds or Craigslist and you’ll see for yourself words that are overused and untrustworthy — desperate landlords or owners trying to rent a place nobody wants.
Words you to include:
- great views, comfortable, near green space, spotlessly clean, nice neighborhood, the price, the neighborhood name, subway stop, key intersection
The Call to Action
Do you need a strong to action? Apartments are scarce and they’re motivated, however you do need to give them the next step such as “Call Phil at 555 456 7657” or visit our website now.
Keep working on your ad to keep it brief, active, and encouraging. It should speak directly to your target audience with the key benefits they demand. General ads get general and time wasting inquiries.
It’s wise to have a rental website where you can communicate/verify that your properties have the features and benefits they’re looking for. A nice website communicates your professionalism and creates trust. You could carry video and high quality photographs to enhance your presentation.
Today, improving rental income, work efficiency, and consistent cash flow are top of mind to modern landlords and property managers. Integrating property management software, landlord apps, and reducing tenant turnover are top of mind for landlord and property managers.
See also: Property Management Software | Apartment Management Software | Apartments for Rent | Renters Insurance | Rental Housing Market Now | Apartment Rental Prices | Best Cities to Buy Investment Property | Texas Rental Housing| Reduce Tenant Turnover | Best Property Management Software | How to Screen Tenants | Raise Rent for Property Managers | How to Increase Property Cash Flow | Property Management Scams | Tax Savings on Property Investments | Real Estate Portfolio Tips | Starting a Property Management Business | ManageCasa Cloud Based Property Software